Privacy Policy
Effective Date: February 12, 2025
Forge Media & Design (“we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website (the “Site”) and our clients. This Privacy Policy explains how we collect, use, and disclose your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Québec Law 25 (Bill 64), as applicable.
1. Personal Information We Collect
We collect the following personal information:
- Website Forms: When you use our contact forms for project leads, potential hires, or general inquiries, we collect your name, email address, phone number (if provided), and any other information you choose to provide in your message.
- Website Analytics: We use Google Analytics to collect anonymized data about website traffic, such as page views, time spent on the Site and referring websites. This information does not directly identify you.
- reCAPTCHA: We use Google reCAPTCHA on our forms to prevent spam and abuse. This may collect information about your interactions with the form and your device.
- Pipedrive CRM: We use Pipedrive to manage our client relationships. If you submit a form or interact with us for business purposes, your information may be stored in Pipedrive.
2. How We Use Your Personal Information
- Website Forms: We use the information you provide to respond to your inquiries, provide quotes, consider you for employment and communicate with you about our services.
- Website Analytics: We use Google Analytics data to understand how visitors use our Site and to improve its content and functionality.
- reCAPTCHA: We use reCAPTCHA to protect our forms from spam and abuse.
- Pipedrive CRM: We use Pipedrive to manage client interactions, track projects and provide better customer service.
3. Disclosure of Your Personal Information
- Service Providers: We may share your information with trusted service providers, including Google for Analytics and reCAPTCHA, and Pipedrive for CRM services. We ensure these providers are contractually obligated to protect your information and comply with applicable privacy laws. Google’s privacy policies are available at: https://policies.google.com/privacy.
- Third-Party Links: Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
- Legal Requirements: We may disclose your information if required by law or legal process.
4. Cookie Policy
- Essential Cookies: These are necessary for website functionality and may be set without your explicit consent.
- Analytics Cookies (Google Analytics): These help us understand website traffic and require your explicit consent. You can manage these cookies through our cookie banner/popup and your browser settings.
- reCAPTCHA: This service may also set cookies.
5. Your Rights
- Access, Correction, Deletion: You have the right to access, correct or request deletion of your personal information.
- Withdrawal of Consent: You can withdraw your consent to the collection and use of your information at any time.
To exercise these rights, please contact us using the information below.
6. Data Security
We take reasonable measures to protect your information, including using secure servers and encryption. However, no method of transmission over the internet is completely secure.
7. Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy or as required by law.
8. Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect information from children.
9. Changes to this Privacy Policy
We may update this policy. Changes will be posted on this page with a revised “Effective Date.”
10. Contact Us
If you have any questions, concerns, comments, complaints or suggestions regarding this online Privacy Policy as it relates to your personal information, please contact us in writing at:
Forge Media + Design
171 East Liberty Street,
Suite 245 Toronto, ON M6K 3P6
Canada
Email: info@forgemedia.ca
Please provide as much detail as possible in your correspondence.
Thank you for visiting our Website.